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Profiles of Success – City of Orlando

Maintenance Connection periodically solicits feedback from customers, obtaining valuable input regarding their decision to select our software and, more importantly, the factors that led to a successful implementation. We would like to share the responses received from two of our customers, providing insight to the keys to their success. In this week’s blog, we will showcase the City of Orlando, a customer of Maintenance Connection since 2006. Next week, we will look at the responses from Wellmont Health Systems, a leading healthcare provider in the Tri-Cities region of Northeast Tennessee and Southwest Virginia.

Customer: City of Orlando

What system (if any) was in place before Maintenance Connection was implemented?

Prior to selecting Maintenance Connection, we had HyperPM in place, which did not provide us a universal location for tracking work like Maintenance Connection could.

What were your top reasons for choosing Maintenance Connection over other CMMS options?

Besides looking for a CMMS that could provide us with a universal location for tracking our work, we liked Maintenance Connection because:

  • Their software was web based
  • It was also SQL server based
  • And the overall price created the best value for us

Describe the general usage of Maintenance Connection within your organization?

Our primary use focuses around tracking asset cost, tracking replacement dates, and utilizing cost estimates. We have also enjoyed the ability to track labor training, as well as our entire work order history.

How was your experience during implementation, from the initial purchase through “go-live”?

The implementation process was really smooth and surpassed what we were expecting. From the beginning, we partnered with the Maintenance Connection staff and projected how the project would look. They helped demonstrate how everything would look when implementation was finalized, and how all of our needs, and what we wanted to use the software for, were being met.

We then analyzed our data with in-house staff and modified it to ensure our transition would run as efficiently as possible. From there, Maintenance Connection worked with us, input “fake” data to test our modifications, and began cleaning up the data prior to migrating the final system to our on-site server.

Overall, this process went really well and we did not experience any major problems.

Do you have any suggestions for someone just beginning the implementation of CMMS?

The two best pieces of advice we could give, which definitely helped us during our implementation process, would be:

  • Make a strong effort, prior to implementation, to understand the overall business process that the system will be used in.
  • Ensure that any data from previous databases is cleaned-up prior to migration.

All this will make working with the system much easier when the final “go-live” takes place.

Top 10 MC Blog Posts Since 2009

The Maintenance Connection Blog has been consistently delivering weekly updates since early 2009. After over 100 posts containing tips & tricks, great information about how to better utilize your CMMS software tools, company updates, and more – we thought it would be great to provide links that highlight the articles with the most views from blog readers.

Here are some of the most popular blog posts since 2009. Take a quick refresher to make sure you didn’t miss anything important:

Work Order Tips: Week 3 of 3 – Icons and Symbols

No More Login Screen with LDAP Integration

KPIs – 1 of 3 – Using and Modifying KPIs

Customer Stories from Maintenance Connection

Work Order Tips: Week 1 of 3 – Batch Assignments

MC Tablet Edition

Version 5.0 Release – General Enhancements

Using Barcodes with Maintenance Connection

Embedding HTML within Maintenance Connection

Inside MC: Meet the MC Team – Calvin

If there are specific topics you’d like to see covered in our upcoming blog posts, we’d love to hear from you. Feel free to leave a comment with this post with the topic or idea you’d like to see covered.

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Mary Kay, a Current Hosting Client of Maintenance Connection

At Maintenance Connection, we provide hundreds of customers and clients with the ideal solution for their individual need. Our client needs range from facilities management solutions with AT&T, to utility and governmental maintenance management systems, to manufacturing and maintenance software solutions for Mary Kay. Maintenance Connection provides online hosting services, because while some companies and businesses require on-site maintenance software, other companies and businesses prefer to have their information and maintenance management systems hosted by a third party to eliminate cost and up-keep.

Mary Kay Inc., one of the largest direct sellers of cosmetics and skin care products in the world, is of our current online hosting service clients. Mary Kay currently uses our hosted Maintenance Connection solution. Mary Kay, while functioning majorly online and out of the homes of Independent Beauty Consultants, does have a brick and mortar location in Texas and requires a maintenance management system. Maintenance management systems provide clients with maintenance software equipped with the ability to organize and assess current and future work orders and maintenance schedules to help to eliminate costly repairs and lower the overall cost of ownership for the business owner.

Facilities maintenance can be costly and time consuming, so having the right organization and software can help to reduce and eliminate overall cost for the company. Mary Kay chose to have a maintenance management system that is part of Maintenance Connection’s hosting services to eliminate the cost of up-keep and overall ownership. Contact us for more information about our facilities management solutions and maintenance software solutions.

Customer Spotlight: The EPA

Going green, everyone’s doing it these days. But one organization who turns to Maintenance Connection for their facility management needs has been at it for over 40 years. We speak of course, of the Environmental Protection Agency. The US government started the agency in December of ’70 in order to bring the functions of federal research, monitoring, standard-setting and enforcement activities to ensure environmental protection under one umbrella. Before that, all of these operations were scattered across a variety of federal branches.

Today, the EPA leverages our services to maintain strong operational capabilities at the facilities in which the dedicated staff responsible for environmental efficiency work out of. One of the agency’s biggest projects right now is cleaning up the oil spill down in the Gulf of Mexico. Even before the tragic spill occurred, the gulf “endured decades of decline that threatened the environmental and economic health of [the] region” according to the EPA.
An official task force is working hard to get things cleaned up down there in response to a report that was presented to President Obama. “The Task Force’s draft strategy identifies fundamental obstacles that have plagued restoration and protection efforts in Louisiana and other states for decades. The report attempts to begin reversing 80 years of mismanagement,” said Garret Graves, Task Force vice-chair and chair of the Coastal Protection and Restoration Authority of Louisiana.

“It identifies critical issues such as changes in river management, the use of dredged sediment, navigation channel bank stabilization, and the need to expedite the snail’s pace process of implementing water resources projects,” Graves continued. “History has proven that being reactive on disaster mitigation costs exponentially more. This report is an important first step in moving toward a proactive strategy as recognized through the implementation of the state’s coastal master plan. There is much work still left to be done and we look forward to continuing to work with Task Force agencies and our fellow Gulf States to finally stabilize our coast and protect the Gulf communities.”

Some of the biggest organizations in the world rely on our facility management software every day in order to keep their operations running efficiently. If the EPA trusts us to back them up on their mammoth endeavors, shouldn’t you? Get in touch with us today to find out how our CMMS package can help your business manage its facilities.

Profiles of Success: Towson University

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Earlier this year we introduced you to the McGraw Hill company who is one of our successful customers.   The feedback they provided was directly from a survey project called “Profiles of Success”.  We have selected Towson University to be showcased in this blog post; another customer who has completed the below survey. If your organization is interested in participating in the Profiles of Success survey, simply fill out this form and we’ll include your response in a future post.

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Have you signed up for our Western Regional Training Seminar?  The early bird special will expire by the end of this month causing prices to increase a minimum of $100/person.  Please click on the image below to download a PDF with additional information.

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Customer Spotlight

A special thanks to Troy Lingelbach from Towson University for all of his hard work throughout his implementation and being gracious enough to provide such thorough feedback about his usage of Maintenance Connection.  I have had the pleasure of personally working with Troy on his roll-out of Maintenance Connection and should mention his continued patience and dedication is one of the main fators they have seen such outstanding results.

Survey Questions: Towson University’s Responses:
Question #1:(BEFORE)

  • What system (if any) was in place before Maintenance Connection was implemented?
  • What were some of the main business drivers for implementing CMMS?
Response:

  • Prior to Maintenance Connection we operated 2 independent CMMS’s simultaneously.
  • The reason for running two systems was because each system served several different needs.
    • One system (Maximo) served the Academic buildings on campus.
    • The other system (which was web based), was designed and developed in-house, and served the Residential buildings on campus.
  • Our main business driver for choosing Maintenance Connection’s CMMS was because we needed a single web based system that could serve our entire campus.
    • With the Academic and Residential buildings having different requirements, this system needed to be flexible yet fully capable of providing a complete CMMS. 
  • Because of all these needs, we chose Maintenance Connection since their CMMS provided the best possible options and would produce the best end results.
Question #2:(SELECTION)

  • What were your top reasons for choosing Maintenance Connection over other CMMS options?
Response:

  • Our top reason for selecting Maintenance Connection was because they could easily customize their CMMS to our organization and make it fit within the processes we already had in place.
  • After implementing it, we noticed the benefits of having a 100% we based CMMS software, and appreciated the fact that the system was extremely easy to use.
Question #3:(USAGE)

  • Describe the general usage of Maintenance Connection within your organization.
Response:

  • We have two primary uses for our CMMS, which have provided strong benefits and continuous results.
    • Our Physical Plant staff uses Maintenance Connection for preventative and corrective maintenance.
    • Our Faculty, Staff, and Resident Students, on the other hand, access Maintenance Connection’s Service Requester to initiate a request for repairs.
      • This has helped out tremendously as all requests are automatically routed to the appropriate shop according to the respected problem type (a very efficient process).
Survey Questions: Towson University’s Responses:
Question #4:(RETURN ON INVESTMENT)

  • List a few improvements that your company has experienced as a result of implementing Maintenance Connection’s CMMS?
  • (Examples include: reduced downtime by 10%, decreased parts stock-outs by 25%, saved $100,000 per year in overtime)
Response:

  • Since implementing Maintenance Connection’s CMMS, we have noticed:
    • Improved communications and relations with our customers.
    • An approx. 75% reduction in telephone calls to our Work Control Center.
      • This has drastically helped save labor cost and allowed our employees to become more productive.
      • We have also noticed improvement within our record keeping and reporting abilities.
      • We have eliminated numerous bottlenecks in the work order flow process.
      • And most importantly, we have benefited from a drastic improvement in productivity from our maintenance staff by maximizing their ability to improve areas around our campus. 
Question #5: (IMPLEMENTATION)

  • Describe your experience during implementation, from the initial purchase through “go-live.”
Response:

  • Overall, our implementation went very well without any major issues.
  • Our account manager and the entire Maintenance Connection support team have always been available when we needed them.
  • Our system has been up and running for 2+ years without any unscheduled down times.
Question #6: (IMPLEMENTATION)

  • Do you have any suggestions for someone just beginning the implementation of CMMS?  
Response:

  • Implementing a CMMS in your organization may require substantial changes to the way you operate.
  • When choosing a CMMS, you should carefully analyze which one will give you the ability to customize the system to ensure it can “work for you.”
    • Without this ability you will have to modify the way your organization functions in order to support the CMMS
    • (When in reality, it should be the other way around – the CMM system should customize to the organization’s needs.  This is why we chose this company for our CMMS needs).
  • Choosing Maintenance Connection has taken our organization to the next level, without causing unnecessary strains or burdens to our operations.
  • Maintenance Connection’s CMMS integrated very well with the way we work and has provided many additional benefits that we never had before.
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