We have an inside joke at Maintenance Connection about “game changers”. We just like them. And we’re trying to create more of them by building more value for our customers with game changing software updates. We also hope our renewed vision of making a positive impact in our world through our MC Gives Back initiatives becomes our new purpose for working so hard.
In a year of game changers, we’re excited to have welcomed another 11 members to our team to help support our new customer growth. We made major strides internally to enhance the customer experience, including a new department called “Customer Experience” which focuses on just that. We had record attendance at Checkpoint 2011 in April. We took the first of what we expect to be annual trips out of the country to give back in Cambodia. Our staff enjoyed a great holiday celebration earlier this month. And now we look ahead to what is shaping up to be a game changing Version 6.0 targeted for release in 2012.
At Maintenance Connection, we’re counting our blessings this holiday season. We are heading into our ninth year since the original launch into the market and we’ll be making our way over the 1,000 customer threshold very soon. Our nearly 95% customer retention track record is something we’re proud of. We have a great culture of employees and customers who understand what we’re all about, and individually contribute to making Maintenance Connection great.
While we take this time of year to reflect on what’s important, don’t forget to count your blessings. Thank you to our customers and partners for another great year. And remember that game changers can be created. Do something for someone this year that makes their holiday season a game changer.
Merry Christmas from all of us at Maintenance Connection. Have a safe and fun New Year, and we look forward to big improvements in 2012 so we can continue creating a positive impact in our world.